Aren’t we all so busy with life, family, work and a million other commitments. When a need arises for a product or service and you can’t think to contact where do you turn?
Perhaps the business you select randomly yourself will let you down. Living in a thriving Canadian city can present it's challenges, with new businesses springing up all the time and existing businesses getting busier standards can and do suffer.
The Trusted directories concept is based on saving consumers time, hassle and money. Our Trusted team does the research for you and ALL the businesses featured on our directories have been checked, verified and are contracted to uphold the 5 TRUSTED GUARANTEES of service!
- Provide the service and quality promised.
- Complete the job on time.
- Charge the price quoted with NO surprises.
- Communicate honestly and be responsive to customer needs.
- Resolve any issues with customer satisfaction in mind.
How we select Trusted Businesses
- We find businesses that have a reputation for quality driven excellence in their local market.
- We survey many of their past customers personally.
- We check their online reputation and speak to other references.
- We ensure any required licenses, qualifications and insurance are valid and up to date.
How we maintain and monitor Trusted Businesses
- We keep in close contact with the businesses we partner with.
- The businesses are required to qualify and renew their contracts every year.
- Trusted has a 'Mystery Shopper program' – where we randomly choose businesses and check to make sure they are upholding their obligations.
- We have a dispute resolution process that is hands on and effective.
- If a Trusted business does not uphold the TRUSTED GUARANTEES they will be given the opportunity to put it right, if they do not they will be removed immediately.