Trusted Directories Latest News

Trusted Directories Latest News

What the Trusted Guarantees really mean -Trusted Saskatoon RV dealer recieves praise about their outstanding customer service

The Trusted directories were set up based upon the principals of good business, and the foundation of good business is integrity. Simply put, if you don't care about your customers needs as a business then you will never be trusted.

When Sara the Trusted founder came up with the ' Trusted directories concept '  she wanted to have clear, simple guildlines or ' guarantees' laid out for all to see , and she knew it was important for the Trusted partners to sign contracts to uphold those guarantees (and for the partners to be held to them by Trusted).  

The Trusted Guarantees

  

1.Provide the service and quality promised.

2.Complete the job on time.

3.Charge the price quoted with NO surprises.

4.Communicate honestly and be responsive to customer needs.

5.Resolve any issues with customer satisfaction in mind.

All 5 of these guarantees are important ..but the one that can raise a business from average to exceptional is number 5 ...you see it's easy to do business when everything go's to plan ..it's when something go's wrong that a business can truly shine ( or not)...who they deal with upset or angry customers shows how much they are invested in providing the best customer service...especially if the problem was not caused by anything they did! 

   

 

We received the following un solicited comment through the the Saskatoon directory recently, from a customer of TRX RV a Trusted Saskatoon RV dealer  and it really proves their worthiness as a Trusted saskatoon business, and we wanted to share it with you!

 

 

 

" We purchased a trailer in 2011 from TRX and while we liked it we found it did not fit our needs. We went back to TRX in 2012 (after researching a multitude of trailers and dealers) and decided to go with a larger version of the same trailer. To our dismay this particular trailer seemed to be plagued with a multitude of major issues, which in spite of the best efforts of the TRX team, were not resolved. We dealt with Tom regarding our frustrations and were pleased with the approach he took with us, and on our behalf, with the manufacturer. While the manufacturer didn’t offer TRX the help or resolution they needed Tom resolved our problems with a satisfactory and equitable solution. Throughout this process, TRX (Tom and his staff) went above and beyond to help us out. We would like to thank the TRX team for their excellent customer service and highly recommend TRX. "

Kudos to the TRX RV Team for the way they handled this issue and thumbs up from the Trusted team! 

  

 

 

 

 

 

 

Original post by Saskatoon Directory Trusted saskatoon.com

 

Who is ripping off small local businesses? Trusted founder shares her thoughts.

The principals of Trusted are based on integrity, truth and transparency and for a while now I have been thinking about publishing this blog...so hear go's!

I feel bad for small businesses in Saskatchewan and in Canada as a whole - many are being mislead and duped, by companies they put their trust in...and felt I had to speak out.  

The Trusted team has good relationships with the Trusted Saskatchewan businesses and they share with us the communications they get on a daily , weekly, monthly basis from companies trying to solicit their business when it comes to SEO and Social Media. I have to say that i feel that this business is as bad if not worse than the ' stereo typical contractors' when it comes to ripping people off.- a serious lack of good customer service is evident in this industry.

You see, wherever there’s a knowledge gap between the people providing a service and the people buying it, you’ll always find dishonest practices and people taking advantage of their superior understanding. You’ll also find service providers who don’t know what they don’t know, but know more than the client knows and they talk a lot of 'techno speak'  whilst all the while doing nothing and charging for it! 

So what and who can you trust?

The things the 'dishonest companies' charge for is ridiculous- If you see detailed and broken down lists of services these companies charge for in the list below BUYER BEWARE:

 

  • Setting up a business Google places
  • Setting up a Google Plus account
  • Setting up a Google adwords campaign
  • Setting up a Facebook pages
  • Setting up Twitter
  • Linking Twitter to Facebook
  • Managing Twitter account to know who follows and unfollows  

 

I will tell you the truth ... these things in reality takes 10 minutes maximum!

At Trusted we do this for our clients for FREE .. yet I have seen many other companies charge $100's for each item on the list ( I have seen up to $600 to set up a Google places page and 'manage it'  ..which outrageous!).

Also an issue can be that the companies set up these accounts and have control of them - with their own passwords and emails...therby shutting YOU out of your own online presence...how can this affect you? We have clients at Trusted who realized they were getting hosed by companies that 'set up and managed their Google places' ..when they ended the contract they were barred access to their accounts and were not able to add videos, pictures or even respond to reviews from the public on their own Google page ...because the accounts were not set up under their email and the company has not responded to multiple attempts to get hold of them and rectify the situation..because they don't CARE about the businesses, they care about the money and how long they can get away with taking it ..thats all!    

Check out these 12 Warning signs on SEO companies here for some tips. 

At Trusted we suggest that you deal with these businesses in the same way you should deal with a contractor...

1. Ask for 20 x references ( and call the businesses - do your due dilligence!!!! It could save you $1000's)

2. Ask them what you can do yourself quickly and easily to help your SEO and online presence. If they are unwilling to answer this move on!

 

The same go's for website companies....I have seen websites that have cost businesses $12-15,000 that are horrible, badly designed templates...I know of companies that charge a fortune for websites and after sales service and ' extras' ..yet they source all of their workers from 3rd World countries where the workers are paid less in a month then they charge the clients an hour! 

 

If you are a small business that doesn't have / require online purchasing on your website,  then you don't need to have a bespoke fancy website..and if you are paying more than $3000 for it ..you really have to ask why! 

 

Want examples?

These websites from TRIO web Design  cost less than $3000.....

Decora Homes

Saskatoon Woodworks

3 n 1 Construction 

 

 

 

Trusted is the real deal and we work hard towards achieving an ethical marketplace for all ! 

If you have any questions or comments please do contact us, we are happy to help.  

Previous Posts

ADDRESS

S & E Trusted Online Directories Inc
TrustedCanada.com
129 21st St E #400
Saskatoon, SK   S7K 0B2
Ph: 306.244.4150

GET THE APP

App Store Google Play
Follow us on Facebook Linked In Twitter YouTube RSS Feed
Abex
Abex
Stevies
Sabex
NEYA
Website hosting by Insight Hosting