We received a wonderful email from a happy Trusted Saskatoon Directory Partner today ....the Trusted team love our career's and we love that we are able to help such wonderful local businesses in so many ways, it really shows how our commitment to ADDING VALUE INCREASES TRUST & LOYALTY with our clients !!
Trusted Local Good news story
We wanted to showcase one of the many Trusted partners who have embraced all of the training and are now using their social media platforms with a strategy. Before they were Trusted Partners they had no Facebook presence for their business, no Google plus pages and no interest in online advertising.
The Trusted Saskatoon team got them up and running, gave them basic training, they attended a group training session and provided 1 on 1 coaching as they prepared to advertise on Facebook for the first time. Thier flyers were being dropped in certain towns in Alberta and North Dakota, so we suggested they target the same towns, and their ' ideal customer' using the targeting tools on Facebook. The result?
"Trusted team, I am completely stoked with the results I am getting, my flyers cost me $10,000.00 to print/ distribute, Facebook cost me $130.00 to reach the same areas we dropped flyers in ! I've reached more people using Facebook, people I know are interested as opposed to people who aren't and simply throw away our flyers... I had no idea what this was all about. I will be rethinking my advertising strategy, spending alot less on flyers and more on Facebook. THANK YOU THANK YOU"
May has been an amazing month of recognition for the Trusted Team and we are thrilled to share that S & E Trusted Online Directories Inc founder Sara Wheelwright was the recipient of the 2014 YWCA Saskatoon Women of Distinction Award in the Entrepreneur category on May 29th.
The 33rd Annual YWCA Women of Distinction Awards® celebrate the best in women’s achievements, across industry, culture and public service, honouring ordinary women for their extraordinary contributions to the Saskatoon community.
The YWCA Women of Distinction Awards are recognized nationally among the most prestigious awards for women. Now in their 33rd year, the awards have celebrated the best in women’s achievements, with over 800 individuals nominated to the ranks of the Women of Distinction in Saskatoon.
The 37 outstanding and inspirational finalists in the 10 categories were all nominated, they then had to submit letters of support and provide back ground information about their achievements and why they were leader in their categories. All applications were then submitted to a judging panel and the winners were announced at the wonderful ceremony in the Grand Salon at TCU Place Saskatoon, in front of a full house!
The event is important for many reasons, not least because it raised over $180,000 for the Saskatoon YWCA!
The 2014 Women of Distinction award recipients are:
- Arts, Culture and Heritage Award - Lisa Bird- Wilson
- Athletics Award - Michelle Nelson
- Community Building Award - Sheri Benson
- Education Award - Jacquie Ackerman
- Entrepreneurship Award - Sara Wheelwright
- Health and Wellness Award - Heather Pocock
- Leadership, Management and Professions Award - Beth Bilson
- Science, Technology and Research Award -Sandy Marie Bonnie
- Youth Award - Saleema Mohammad
- Lifetime Achievement Award - the amazing Phyllis Hallatt ( CEO of Child Find Saskatchewan)
Here is Sara accepting the Award from Laura Small CEO of the Women Entrepreneurs of Saskatchewan, and the Entrepreneur Award Sponsors!
The Trusted Directories team were thrilled to be presented with the 2014 SABEX Marketing Award at the Saskatoon Chamber of Commerce glamorous Gatsby themed event at Prairie Land in Saskatoon on May 15th 2014.
"To deliver with integrity, a high-quality, enjoyable and celebratory series of business events, wherein true business excellence is recognized, promoted and celebrated, and networking potential encouraged and enhanced."
The award for SABEX Marketing is awarded to the Saskatoon based business demonstrating exceptional performance in marketing. The judges evaluated the success of a marketing program giving consideration to the nature of the product and the relative size of the business. The business must be a for profit business and must have their head office in the Saskatoon Region.
The award was presented to Sara Wheelwright the Trusted founder, and the creator of the Trusted marketing strategy. The finalists in both of the categories Trusted were finalist in ( New Product/Service and Marketing ) were all primarily women owned and operated, and the other marketing finalists Metric Design Centre ( Trusted Saskatoon partner ) and SleepWell Baby are amazing and have a strong and effective marketing strategies both off and online- Trusted is proud to be a member of such a progressive Greater Saskatoon Chamber of Commerce that recognizes times have changed KUDOS to you and to all the finalists and winners from last night!!
The Trusted Team
We received a wonderful email from a happy Trusted Regina Partner today ....we love our job and we love that we are able to help such wonderful local businesses in so many ways, it really shows how our commitment to ADDING VALUE INCREASES TRUST & LOYALTY with our clients !!
" Thanks for the great seminar last week and thank you for taking the time to meet with Brian and I this morning. Now to put this knowledge to work !! We know slow and steady is going to win this online race. Could we pick your brain at tiny bit more, just name a time , and we will met you here. Thanks again, it certainly was our pleasure spending time with you. Have a great afternoon and Many Thanks again. "
The Trusted directories were set up based upon the principals of good business, and the foundation of good business is integrity. Simply put, if you don't care about your customers needs as a business then you will never be trusted.
When Sara the Trusted founder came up with the ' Trusted directories concept ' she wanted to have clear, simple guildlines or ' guarantees' laid out for all to see , and she knew it was important for the Trusted partners to sign contracts to uphold those guarantees (and for the partners to be held to them by Trusted).
The Trusted Guarantees
1.Provide the service and quality promised.
2.Complete the job on time.
3.Charge the price quoted with NO surprises.
4.Communicate honestly and be responsive to customer needs.
5.Resolve any issues with customer satisfaction in mind.
All 5 of these guarantees are important ..but the one that can raise a business from average to exceptional is number 5 ...you see it's easy to do business when everything go's to plan ..it's when something go's wrong that a business can truly shine ( or not)...who they deal with upset or angry customers shows how much they are invested in providing the best customer service...especially if the problem was not caused by anything they did!
We received the following un solicited comment through the the Saskatoon directory recently, from a customer of TRX RV a Trusted Saskatoon RV dealer and it really proves their worthiness as a Trusted saskatoon business, and we wanted to share it with you!
" We purchased a trailer in 2011 from TRX and while we liked it we found it did not fit our needs. We went back to TRX in 2012 (after researching a multitude of trailers and dealers) and decided to go with a larger version of the same trailer. To our dismay this particular trailer seemed to be plagued with a multitude of major issues, which in spite of the best efforts of the TRX team, were not resolved. We dealt with Tom regarding our frustrations and were pleased with the approach he took with us, and on our behalf, with the manufacturer. While the manufacturer didn’t offer TRX the help or resolution they needed Tom resolved our problems with a satisfactory and equitable solution. Throughout this process, TRX (Tom and his staff) went above and beyond to help us out. We would like to thank the TRX team for their excellent customer service and highly recommend TRX. "
Kudos to the TRX RV Team for the way they handled this issue and thumbs up from the Trusted team!
Original post by Saskatoon Directory Trusted saskatoon.com