The Trusted directories were set up based upon the principals of good business, and the foundation of good business is integrity. Simply put, if you don't care about your customers needs as a business then you will never be trusted.
When Sara the Trusted founder came up with the ' Trusted directories concept ' she wanted to have clear, simple guildlines or ' guarantees' laid out for all to see , and she knew it was important for the Trusted partners to sign contracts to uphold those guarantees (and for the partners to be held to them by Trusted).
The Trusted Guarantees
1.Provide the service and quality promised.
2.Complete the job on time.
3.Charge the price quoted with NO surprises.
4.Communicate honestly and be responsive to customer needs.
5.Resolve any issues with customer satisfaction in mind.
All 5 of these guarantees are important ..but the one that can raise a business from average to exceptional is number 5 ...you see it's easy to do business when everything go's to plan ..it's when something go's wrong that a business can truly shine ( or not)...who they deal with upset or angry customers shows how much they are invested in providing the best customer service...especially if the problem was not caused by anything they did!
We received the following un solicited comment through the the Saskatoon directory recently, from a customer of TRX RV a Trusted Saskatoon RV dealer and it really proves their worthiness as a Trusted saskatoon business, and we wanted to share it with you!
" We purchased a trailer in 2011 from TRX and while we liked it we found it did not fit our needs. We went back to TRX in 2012 (after researching a multitude of trailers and dealers) and decided to go with a larger version of the same trailer. To our dismay this particular trailer seemed to be plagued with a multitude of major issues, which in spite of the best efforts of the TRX team, were not resolved. We dealt with Tom regarding our frustrations and were pleased with the approach he took with us, and on our behalf, with the manufacturer. While the manufacturer didn’t offer TRX the help or resolution they needed Tom resolved our problems with a satisfactory and equitable solution. Throughout this process, TRX (Tom and his staff) went above and beyond to help us out. We would like to thank the TRX team for their excellent customer service and highly recommend TRX. "
Kudos to the TRX RV Team for the way they handled this issue and thumbs up from the Trusted team!
Original post by Saskatoon Directory Trusted saskatoon.com
With latest stats out showing that Canadian Internet useage is leading the World yet again ...how does your companies marketing strategy plan to reach these people? They are not turning to Yellow Pages or the Newspaper for research or to find businesses anymore ..thats for sure!
Trusted businesses have a significant advantage in their local market in this area!!
The average Canadian spends 45 hours on the Internet each month and they are amongst the world's most engaged and savvy online users.
Accessing video online is particularly intensive in Canada, thanks to the country's investment in video-enabling broadband technology. According to ComScore, Canadians watched more videos online than anyone in 2011, averaging 300 views per month. Notably, every second one of those videos was watched on YouTube, where views increased by a staggering 170 per cent in 2011, indicative of the overall rise in viewing intensity by Canadians online.*
At Trusted we produce 30-90sec videos for our Partners FREE of charge .....who else does that for you ?
In this case, it's plain to see that if you keep doing what you have always done you WILL get different results....and your business will fall behind the times and your competition!
For more information contact us here
*source CIRA 32013 Factbook