Trusted Directories Latest News

Trusted Directories Latest News

S & E Trusted Online Directories 3 page special feature in Saskatoon's Star Phoenix

What is trusted about and what are the results from the trusted partners and the publics sides?  

The comprehensive feature in the Saskatoon Star Phoenix Monday 7th Oct 2013 lays it all out beautifully!

Trusted really is the SMART & SIMPLE choice.

Part 1 - the Trusted Story  


How many times have you wished someone could recommend a good lawyer? Or plumber? Or financial advisor? There are times you need expertise or just good advice and it's hard to know who to trust. Where do you look to find un-bias information on businesses and services? Imagine that same feeling when you are one of the 100,000 plus newcomers who have arrived in Saskatchewan from another province or another country since 2007. Sara Wheelwright, the founder of S & E Trusted Online Directories, Inc. arrived in Canada from the U.K. in 2006, and she needed everything. As a newcomer it was tough finding businesses and services she felt comfortable trusting. There were lots of differences about Saskatchewan life, both large and small. For example, she had never seen a furnace before!

She didn't know anyone, so she spent hours Googling and researching where to go, yet she still encountered bad service. It occurred to her then that it would be a good idea to have an online database of local verified businesses for the thousands of immigrants and newcomers', like herself, that arrive in Saskatchewan each month. In 2008, she found herself working fulltime and a single mom to three small children. Finding good quality work and businesses she could trust was more important than ever. "I ran a busy and hectic household and I didn't have a lot of spare cash or time available," notes Wheelwright. "Then one day I made what I thought was an educated choice in selecting a service provider. It was an emergency situation and afterwards I was left feeling taken advantage of, both emotionally and financially." The service provider took longer than they advertised to show up to fix the problem. Then they charged a ridiculous fee for an item that costs pennies. In the end the final invoice was triple the original quote. Her father wished he could be there to help out and was annoyed she'd been treated so unfairly, and he said he wished there was a trustworthy directory for single women to refer to.

Wheelwright quickly realized she wasn't alone. People from all walks of life want to deal with trustworthy businesses, not just newcomers. When she began to ask around it soon became clear that regardless of marital status or income, it seemed everyone had a story about being treated badly by a disreputable business in the past. Wouldn't it be great if there was a way to list the great companies in a useful format like an online directory? The directory would have to be unique. It would have to work for the consumers, not the businesses. It would have to demand excellence in service as standard. A directory that could be trusted - no fingers crossed.

TrustedSaskatoon. com launched in 2011. But it's more than a simple online directory of local shops and service providers, and it is not simply a place to share reviews. The Trusted directory is unique in that it only allows 100 per cent verified and real testimonials from the businesses that are featured. "After a business is nominated and then submits an application, we go out and speak to the customers ourselves," explains Wheelwright, "over the phone and in person as part of that application process. The businesses don't pay to be Trusted. They earn their Trusted status by passing the application process, being fully verified and by agreeing to uphold their contractual obligations." Companies do pay a small monthly fee that goes towards membership - this covers running costs, networking events and the far reaching and unique marketing campaign that spreads the word to the public. Wheelwright also adds, her team's certification process doesn't end with initial acceptance either. "Just to make sure we also have a mystery shopper program in place, and we have had to remove businesses and turn others down who were not able to achieve the required standards or who were unwilling to do what was required to retain their status." Contracts are on an annual basis, and if issues come up, there is a clearly defined dispute resolution process that works towards an amicable resolution if a customer is dissatisfied with a Trusted business. The website also offers a treasure trove of tips, information and advice supplied by the Trusted partners, who are the local experts in their industries - over 300 articles cover more than 60 categories. After reading through the tips on the website on a particular subject, a user can then go into the Trusted business that submitted the tip and get more information. It's that connection between consumer to business that makes TrustedSaskatoon.com so unique, and it really is a wonderful local resource and online community. "We have built a valuable local resource library - everything from tips on car care, health and wellness, travel, pets and even financial tips," says Wheelwright. Trusted encourages the public's input via their Facebook page, Twitter and email. Public feedback is then shared with businesses and businesses are able to share information directly with the public. By increasing the level of communication the standard of customer service inevitably rises.

Since launching the website has steadily gained a following with over 100,000 individual visitors passing through its virtual doors, up to 560 a day! With over 65 per cent from Saskatoon and over 80 per cent from Saskatchewan, this is a truly local service. Within a year Trusted spread to Regina. TrustedRegina.com offers the same service and offers local advice and tips from Trusted Regina experts.

Earlier this year, Wheelwright launched the Trusted Canada App, which was built by Saskatoon's CollegeMobile, Inc. Thousands of users have downloaded the app. With people's hectic days, the Trusted Canada app keeps Trusted businesses at their fingertips no matter where they roam. TrustedSaskatoon.com is invested in the community and is an enthusiastic supporter of many local events and non-profits including Child Find Sask, BPW International Women's Day Athena Awards, Synergy-8 events, City Hospital Foundation, Campbell Homes' Pink House, YWCA, The Little Red Dress Club and Saskatchewan Senior Volunteer Awards just to name a few. So the next time you wonder where to find a good electrician or a new hot tub, look for the Trusted thumbs up... they are local and they care.

Did you know...?

According to Google Canadians spend 17.2 hours a week online -that's more time than any other nation in the world, and online reviews and a companies' online reputation are rapidly growing factors in decisions people make on a daily basis. TrustedSaskatoon. com offers verified testimonials from local businesses who meet the criteria.

 

 

What Trusted partners are saying

"I am not very technical and don't really use the internet or Facebook personally at all, my only form of advertising was the Yellow Pages but that didn't seem to be working as well as before. I realised that I am now in the minority, and that to continue to grow I had to have an online presence. The TrustedSaskatoon.com team approached me when some customers nominated me, and I admit I was a bit sceptical but met with them to see what was involved. I am so glad I did, as it really opened my eyes and I can say it is the best thing I have done advertising wise for my business, I get many more calls from TrustedSaskatoon.com compared to my Yellow Page ad which I am reducing in size significantly next year. The calls are mostly local , but I also have had some calls from out of province from landlords with revenue properties and condo buildings in Saskatoon. I am proud to be a Trusted Saskatoon business." - Hal McGinnis, The Carpet Guys, Trusted Saskatoon Carpet Cleaners

"Before I was approached by TrustedSaskatoon.com I had never really advertised. Most of my business came from word of mouth, but with over 500 realtors in the city it can be tricky to stand out from the crowd. I thought the idea was brilliant and immediately signed up, like Sara I had moved around in my life and knew what it was to start a new life in a new city and all the challenges that presented, I wish Trusted had been around for me. I can honestly say it has been a wonderful experience all round, my investment has more than paid for itself and the additional value offered by Sara and the Trusted team to the partners is priceless. They have helped me with social media and understanding what I can do to stand out online, they have done some fantastic videos of a condo development I am the realtor for in Warman, and explained to me how important it is to have a good online reputation in the world today. Another benefit is I have a group of fantastic local businesses that I network with and can recommend to my clients knowing they will be looked after. My business has gone from strength to strength in the last few years and I know that being a Trusted Saskatoon business is meaning more and more to the public." - Marla Janzen, Century 21 Fusion, a Trusted Saskatoon real estate agent and the first Trusted Saskatoon partner to sign up

"Trusted Saskatoon is now a household brand name in Saskatoon that everyone has heard of. Why wouldn't Glenwood Auto want to be a part of it? Trusted Saskatoon has helped grow my business in the fast-growing, fast-paced world of social media." - Robert Scott, Glenwood Auto Service

 

What the public is saying about Trusted

"What an amazing site! It is especially helpful to someone like myself who moved her from another province! Nobody likes to be taken advantage of! Luv it!" - Sherry Ann G., Saskatoon

"I have just discovered your page, I like what you do. Thank you!" - Susan Tady, Saskatoon

"After asking the SGI gent who would you recommend He told me he couldn't say, so okay then... If this was your car where would you take it? He mentioned a few with good service, bad work/great work, poor service. I said I think I'll look and see if there's a trusted one. Told him all about TrustedSaskatoon. com and a few others that happen to have nothing else to do while they waited for their turn. Thanks Trusted, for making this easier!" - Chantelle Butterfield, SK

"What a good thing TrustedSaskatoon.com is. Like them on Facebook and you might win prizes like me. At the very least you will have access to good info (great article on fencing a while ago) and find out which companies are worth your business." - Teresa Gagne., a Trusted Saskatoon.com Facebook contest winner

"I'd like to thank you for taking the time and effort to make a difference in our community. Your services and ambitions are appreciated." - Michael Lander, Saskatoon

"Trusted is the real deal! My husband and I contacted Trusted after having issues with a vehicle that we purchased from a Trusted Auto dealer a few years ago. We notified the owner of Trusted Saskatoon (Sara Wheelwright), who got us in touch with the operations manager. We promptly met with him to iron out our concerns and he dealt with them in a straightforward and timely fashion. He and other staff showed us utmost respect and patience. In the end we walked away feeling very satisfied. We have used more Trusted businesses since and recommend them to anyone looking to purchase as we have found them to be honest and to live by the Trusted Guarantees! Thank-you!" - Tracey D , Warman

What kind of Saskatoon businesses partner with Trusted?

The nomination process leads to partnering with amazing Saskatoon businesses. Just look through the directory and you will find high profile award-winning Saskatoon companies , long-established Saskatoon businesses, and innovative new start-ups you may never have heard of before. Regardless of size, age or demographics the common bonds are integrity, honesty and a commitment to the five Trusted Guarantees BEFORE being approached by a Trusted representative. The Trusted partners as a group give back to their community - in a huge way like Campbell Homes Pink House in support of the Breast Health Centre and Decora Homes Support of the Crisis Nursery, to those that have helped individuals in times of crisis like 3'n1 Construction, KTS Custom Cabinets, Spa Ahava, Saskatoon Woodworks, and Hairstyle Inn. Trusted shares these stories via social media to encourage more local support. See the articles in the TrustedSaskatoon.com tips library and check out the videos on The Trusted Channel on You Tube.

The Trusted Saskatoon businesses are not perfect, but the Trusted team believe that Trustedsaskatoon.com promotes the best our city has to offer.

Trusted Directories founder supports Habitat Humanity Saskatoon $100,000 in 100days build

Sara Wheelwright the S & E Trusted Online Directories Founder is committed to giving back to the community and has got involved with many non profits ansd initiatives over the last few years across Saskatchewan. See a previous article about Trusted community support here

Whether it be sponsorship, donations, contests or attending events Trusted believes in  helping out. 

The latest initiative is one very close to Sara's heart, as she has been involved with a similar project with Habitat for Humanity Regina for the last 2 years, as one of the 100  in 2011, then 200 in 2012 women who stepped up to raise $300,000 over less than 200days and build 3 Habitat for Humanity houses in Regina.

Heres a picture of Sara at the 2011 H4H 100 women in 100 days celebration gala in Regina

 

Trusted is thrilled to announce that Sara is one of the seven wonderful ladies on the  Saskatoon Habitat for Humanity $100,000 in 100days committee, and she is excited to champion this wonderful initiative as the owner of Trusted Directories and also as a founding member of The Little Red Dress Club. Also on the committe are the 3 other Little Red Dress Club founding members Leanne Falkowsky ( The Urban Wall) , Tammy Wandzura Mortgage Broker  &  Chantelle Butterfield ( Funktional Space) along with Dr Dee Dee Maltman ( Leydas Cafe) , Jayne Horachek and Tara Martin ( H4H)  

$100,000 in 100days

Imagine yourself as one of one hundred exceptional women who raised the funds to build an entire home.

Imagine yourself as one of one hundred inspirational women who make it possible for a hard-working, low-income family to purchase that very home.

This is your invitation to do just that , to make a positive impact on a family’s life here in Saskatoon. 100 days from our launch date of October 7th 2013 is January 14th, 2014. Until that time, Saskatoon’s most energetic and influential women will work together to raise $100,000- you can join them by donating here  share this article or the donation letter

AVAILABLE FOR DOWNLOAD HERE 2013 100k in 100 days.pdf (506.07 kb)

Habitat homes are built with funding from donations from community partners. As one of one hundred women making a $1,000 investment in our organization, you help to ensure a hard-working family has the opportunity to achieve their dream of home ownership.

Habitat homes are also built with 95% volunteer labour. You are most welcome to volunteer on site at any time alongside other fabulous $100,000 in 100 days ladies

Also there will be a fabulous celebration / networking gala once the objective is achieved to thank all 100 women involved!! 

We encourage and challenge Saskatoon ladies to step up together to GET THIS TARGET ACHIEVED IN RECORD TIME!!

S & E Trusted Online Directories selected as FINALIST for Saskatchewan Chamber of commerce 2013 ABEX Awards for Marketing

The Trusted Team  are yet again  THRILLED, Excited & Proud to announce that S & E Trusted Online Directories Inc  - the business that owns the  www.trustedsaskatoon.com , www.trustedregina.com online directories and  www.trustedcanada.com has just been announced as one of the 6 FINALISTS for the 2013 ABEX award for Marketing -These are the Saskatchewan Chamber of Commerce awards for excellence in business!

Sara Wheelwright the Trusted Founder received a phone call from the Saskatchewan Chamber with the news...and it was quickly announced to the media in the following press release:

Finalists named for 30th Achievement in Business Excellence (ABEX) Awards September 13, 2013

The Saskatchewan Chamber of Commerce is pleased to announce the list of finalists for the 30th anniversary Achievement in Business Excellence (ABEX) Awards.

The adjudication panel chose 54 businesses from the list of highly qualified nominations received, to compete in 10 ABEX categories. “We were very pleased by the quality, number and wide range of nominees for this year’s awards,” said Steve McLellan, CEO of the Saskatchewan Chamber of Commerce. “Saskatchewan’s entrepreneurial spirit is going to shine very brightly on October 26th; the ABEX will be showcasing strong, innovative and high quality businesses, and the contribution they continue to make to our vibrant economy.”

A special gala evening is planned to mark the 30th anniversary of the ABEX Awards, Saskatchewan’s most prestigious and longest-running celebration of private sector achievement. The event is hosted by the Saskatchewan Chamber of Commerce, and presented by Conexus Credit Union. The ABEX is open to any private sector business registered within the province, regardless of size, location or industry.

Tickets to the 2013 ABEX gala, set for October 26th at TCU Place in Saskatoon are available now at www.saskchamber.com . Announcement of the 2013 recipients of the Hall of Fame and Business Leader of the Year (sponsored by Viterra) will be made prior to the event. The Business of the Year ABEX Award, sponsored by David Aplin Group will be announced at the event October 26th. 

Marketing Award sponsored by Handy Special Events:

  • Diamonds of Detroit [Humboldt]
  • Imagine That Media Inc. [Saskatoon]
  • Knight Archer Insurance [Regina]
  • Prairie's Edge Development Corp. [Humboldt]
  • Refresh Enterprises, Inc. [Saskatoon]
  • S&E Trusted Online Directories Inc. [Saskatoon]

 

 

Trusted would like to extend wishes to the other  finalists in all categories  of the ABEX awards Congratulation and Good Luck ..we look forward to meeting all of you at the October  Gala in Saskatoon..to celebrate excellence in business in the province of Saskatchewan ..it what we live and love!!

Thanks must go to our media partners, Family and friends along with the Trusted Partners for their ongoing support!

Just like we said in our 30 page application - " We are driven to do what we are doing because the Trusted team believes we are doing a good thing- for business in the province as well as for the public….we are rewarding and promoting excellence in business from local Saskatchewan businesses big and small …and we are doing it because we BELIEVE in what we are doing ..and we BELIEVE in our Trusted Partners

!

 

Kudos also must go to the following Trusted partners that are also ABEX Finalists 2013

Jess Tetu - owner of Just For You Day Spa ( Trusted Saskatoon and Regina Spa) - Finalist for Young Entrepreneur

Metric Design ( Trusted Saskatoon Interior Designers) Finalist for Innovation award

  

 

 

 

Trusted Directories featured in Regina and Region Home builders Association You're Home Magazine along with Emerald Park Homes

The Trusted directories were set up based upon the principals of good business, and the foundation of good business is integrity. Simply put, if you don't care about your customers needs as a business then you will never be Trusted. When Sara the Trusted founder came up with the ' Trusted directories concept ' she wanted to have clear, simple guildlines or ' guarantees' laid out for all to see , and she knew it was important for the Trusted partners to sign contracts to uphold those guarantees (and for the partners to be held to them by Trusted). 

 

It only works if the partners take their responsibilities seriously, and it is important that they tell people they are Trusted and what it means! 

Recently Emerald Park Homes a Trusted Regina home builder   contacted Sara to see if she would be willing to be featured in an article in the Regina and Region Home builders association's popular and well distributed  You're Home Magazine. We were thrilled to be invites and we think the article turned out just great .....and it is clear that Lorena and Gary Sawchyn the wonderful owners of Emerald Park Homes understand the old proverb

  

 

Enjoy the article here:

TrustedRegina com and EPH in Your Home Magazine Fall 2013 (3).pdf (246.99 kb)

 

Why Saskatchewan Optometrists Can NOT be Trusted ...

Much to our disappointment, as of July 2013 the Saskatchewan College of Optometrists followed the Saskatchewan College of Dentists archaic example, and has disallowed Saskatchewan optometrists from applying and partnering with Trusted. The college has ruled that they believe it infers that ‘ Trusted Optometrists’ are ‘ better ‘ or ‘ more skilled’ than other optometrists in Saskatchewan.

 

We thought this was something worth discussing in an open forum and we appreciate all and any feedback

Please let it be noted that S & E Trusted Online Directories Inc has never said or implied that Trusted optometrists are better than others in their field. Trusted is simply a public service that provides local online directories and resource libraries. Trusted is a unique marketing vehicle for businesses as we have a unique set of pre –defined standards that must be reached before we are willing to partner with a business and promote them. Trusted bases our standards and verification on customer service, and we have never (and never will) claimed that we are medical or industry experts in any of the categories we have Trusted partner in. We very simply state that those who meet the Trusted standards and those that uphold the Trusted Guarantees are businesses we are comfortable listing and promoting. Also it should be noted that unlike all other reviews / testimonials you will find online, Trusted qualifies all testimonials by speaking to the individuals personally.

Advance Eye Care Centre in Regina passed the Trusted process as laid out and have been a wonderful partner,  sharing many helpful and important tips on eye health and care  in the last 12 months that can be found in the Regina resource library. We will miss them as partners , as we know that they truly embody the kind of business we look to partner with and they consistently demonstrate integrity and professionalism in all they do - we are happy to endorse them,  as they are wonderful representatives of the Saskatchewan Optometrist's industry.   

WE ARE KEEPING THEIR EYE CARE TIPS IN OUR REGINA LIBRARY SO THE PUBLIC CAN FIND THIS INFORMATION QUICKLY AND EASILY, 1000's of people have already read them and been helped by them so far.

We are saddened that the College refuses to acknowledge that Trusted benefits the public and having representatives on Trusted to educate the public on the importance of eye health/ care benefits all.

Trusted believes that businesses that demonstrate a commitment to provide EXCELLENCE in care and customer service in ANY industry ( medical or industrial) should be applauded and rewarded ..not censored, stifled and made to conform with the rest.  

 

Trusted is the ONLY directory that works for YOU

 

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ADDRESS

S & E Trusted Online Directories Inc
TrustedCanada.com
129 21st St E #400
Saskatoon, SK   S7K 0B2
Ph: 306.244.4150

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